Q- I attempt to add items to my basket but nothing happens!
A- Make sure your cookies are activated in your browser. This online transactions tool needs to have your cookies activated to work properly. Make sure you also have Javascript enabled.
Q- Are the online transactions secured on this site?
A- Yes they are! All transactions made on the SYSFAK' website use the SSL encryption standard (Secure Socket Layer). Beside, SYSFAK is PCI Compliant. This is the highest security standard you can get on the market.
Q- What are the next steps after purchasing the P.O.S?
A- First of all, our processing center will process your order. Then they will confirm your purchase rapidly. Then we will provide you with a link to download the software. Once you have paid for a disc, we ship the next day. Expect 4-5 days to get the software.
Q- After purchasing the software, will you ship me a disc?
A- Basically, the user has two options. You can choose to download the software from our web site or we can ship you a disc. If you choose the second option, fees will apply for S&H. We ship to the US and Canada only. Discs are available for both platforms (Mac/Win).
Q- After purchasing the software, may I start using the software (Demo) immediately?
A- No, you will receive a blank version to download from our web site or a disc. Do not start entering any information in the Inventory file. You will have to start all over again.
Q- There is no information about the menu bar commands. What are their utilities?
A- Our softwares are set up to use buttons placed in the different files. Commands located in the upper menu bar are useless and we suggest you to focus on buttons within the application. We designed our softwares to be user friendly.
Q- I really like your software but I don't have a clue about barcodes. How does that work?
A- If you intend to print labels with barcodes, the Code 3 of 9 font (also named Code 39) is required to print barcodes on labels. We used a specific Code 3 of 9 font in order to generate barcodes labels. Once installed, the font will link with specific information. Then barcodes can be printed on labels.
You can use a scanner to enter items in the Inventory file. When the cursor blinks in the Product Code field, scan the product's barcode. When selling an item, do the same in the Product Code field under Invoicing. No font is required to perform this task.
Q- If ever a bug is found, what support do you give?
A- If you find a bug, contact us by email or by phone. We will check this out. You can use our online form to report bugs. In order to fix it quickly, we use Team Viewer to connect to your machine.
Q- What is the difference between the Standard and the Stand-Alone Version?
A- Our softwares are developed using a tool named FileMaker Pro. Some users already own FileMaker Pro. They will not require a Stand-Alone Version to operate their solution. For others, the Stand-Alone Version is mandatory.
Q- What is the refund Policy?
A- We did our best to make our demos as close as they can be to the full version. All the manuals are included to speed up the learning curve. In those terms, we will not refund the customers because they do not like the software. It is mandatory that you download a trial version before purchasing the software. However, we will refund customers who qualify for the followings:
- Unable to run the software due to troubleshooting
- Canceling the purchase before shipping the software (a 5% fee will apply)
Q- What if I experience problem with your receipt printer?
A- If the printer does not work properly, we will send you information in order to return it for a replacement accordingly to the manufacturer's warranty.
