 Please choose one of the subjects covered in the Frequently Asked Questions:
 Online Transactions and Web Site Policies
Softwate Usage
Online Transactions and Web Site Policies Q- I attempt to add items to my basket but nothing happens! R- Make sure your "cookies" are activated in your browser. This online transactions tool needs to have your cookies activated to work properly. Make sure you also have Javascript enabled.
Q- Are the online transactions secured on this site? R- Yes, all the transactions made on the Sysfak' website use the SSL encryption standard (Secure Socket Layer).
Q- How can I edit the number of items I already entered in my basket? R- You can do it two ways:
- By moving to the product's page, enter a new quantity and add it to the new basket. This new information will replace the old one.
- By clicking on "See my basket" located on all the products' pages. Your basket will be displayed. You can edit the quantity by clicking "Update my basket".
Q- How do I remove an item placed in my basket? R- Open your basket by clicking on "See my basket" placed on all the products' pages. When you see the basket details, enter zero ("0") to the item you want to remove out of the basket. Click "Update my basket" to update the information.
Q- What are the next steps after purchasing the POS? A- First of all, our processing center will process your order. Then they will confirm your purchase rapidly. Consequently, we will provide you with a link to download the software. Once you've paid for a disc, we ship the next day. Expect 4-5 days to get the software.
Q- After purchasing the software, will you ship me a CD-ROM? A- Basically, the user has two options. You can choose to download the software from our web site or we can ship you a CD-Rom. If you choose the second option, you will have to pay S&H. We ship to the US and Canada only. Discs are available for both platforms (Mac/Win).
Top of page Software Usage Q- After purchasing the software, may I start using the software (Demo) immediately? A- No, you will receive a blank version to download from our web site or a disc. Don't start entering any information in the 'Inventory' database. You will have to start all over again.
Q- There is no information about the menu bar commands. What are their utilities? A- Our softwares are set up to use buttons placed in the different databases. There is no need to use the commands located in the upper menu bar. And we strongly suggest you not to use those commands. Most of the buttons perform several tasks. Keep in mind, we want our softwares to be user friendly. That's why we spare you the use of those commands.
Q- I really like your software but I don't have a clue about barcodes. How does that work? A- If you intend to print labels with barcodes, the 'Code 3 of 9' font (also named Code 39) is required to print barcodes on labels. This font must be placed into your font folder before launching the software. Once installed, the font will link with specific fields. So, the barcodes will be printed on the labels. Our scanners come with that font. You can, however, use a scanner to enter items in the 'Inventory' database. When the cursor flashes in the 'Product Code' field, scan the barcodes. When selling an item, do the same in the 'Product Code' field in 'Invoicing'. No font is required.
Q- If ever a bug is found, what support do you give? A- If you discover a bug, contact us by email or by phone. If you're right, we will fix the problem rapidly and will ship you a new disc for free. We will install a new icon to import old records into the new 'Inventory' database. Note: For those who dowloaded their POS from our web site, you will have the possibility to download a new version or send us your POS via email to fix the bug.
Q- What is the difference between the Standard Version and the Stand-Alone Version? A- Our softwares are developed using a tool named FileMaker Pro. Some users already own FileMaker Pro. They won't require a Stand-Alone Version to operate their solution. For others, the Stand-Alone Version is required.
Q- In the 'Invoicing' database, I used a period as a decimal separator. I noticed that the amount has changed when the cursor left the 'Cash' field. What happened? A- For Windows users, our solutions are developed to use the period as a decimal separator. However if you have problems, you should check your computer's settings. Click the Menu button. Search for Settings / Control Panel. Double-click the 'Regional and Language Options' icon. Click 'Customize' and edit the decimal symbol. Click Apply. For Macintosh users (Classic), click the 'Apple' menu. Search for Control Panels / Numbers. Select your country or edit the proper field. Click OK For Macintosh users (OS X), click Preferences on the dock. Click International / Numbers. Edit the proper field.
Q- What is the refund Policy?
A-We did our best to make our demos as close as they can be to the full version. All the manuals are included in our demos to speed up the learning curve. In those terms, we will not refund the customers because they do not like the software purchased. It is mandatory that the customer downloads a trial version to make sure the software will suit his/her needs. However, we will refund customers who qualify for the followings:
- Unable to run the software due to troubleshooting
- Canceling the purchase before shipping the software (fees will apply)
We are proud of our product list ranging from gym through garage softwares. Our Point-of-Sales (POS) come in Stand-Alone or Network Solutions. Our optional Book-Keeping package enables the user to operate a full suite at a great price! See our package deals to save extra bucks.
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